Seifelden Customer Service

Shipping & Delivery 

Our shipping department finalizes your order and ships it within 1-3 business days from the time we receive the full payment. We ship using USPS, FedEx, UPS, DHL and other shipping carriers, and we will send you an email confirmation including the tracking number once we ship your order. If you did not get your order within 8 business days (domestic shipping), we can either reship you the order, or refund you money.
Remember, you have 30 Day Money Back Guarantee, so if you do not get your item, we will ship you a replacement or you will get the 100% REFUND.

Privacy & Security

We work very hard to protect our customer's information, and we shall always make sure that all the information that you enter in our website is secure and safe. We encrypt many of our services using SSL. Your privacy is important to Seifelden.com. PLEASE READ OUR PRIVACY POLICY statement, which provides information about the personal information that Seifelden.com collects and the ways in which Seifelden.com uses that personal information. Our Privacy Policy applies to all of the services offered by Seifelden.com. Seifelden.com is a Google Trusted Store.

Returns & Replacements

 We offer 100% warranty, REFUND or REPLACEMENT, and you have 30 DAYS MONEYBACK GUARANTEE. You also have replacement warranty on most of the other products from 30 days to 3 years, and limited LIFETIME WARRANTY on some products. Other products have different type of warranty that you can find on each item's description page. Our REFUND and REPLACEMENT processes are so simple.
We will privide you with an RMA# which is required to return your item. please check the returns procedure below on how to send the item back for refund or replacement 

Returns Procedure:

1. Contact us about the return by phone at 303-416-5577 or email us at sales@seifelden.com
   
2. Describe the reason for the return, and let us know if you want a refund or replacement. We also have the option to send you the replacement for the broken parts only
3. Please, keep all items, including all working parts or broken parts.
4. We will get back to you with the return instructions and the RMA# within 1-3 business days.
5. Please pack all items carefully including all working parts or broken parts and drop off them at the shipping carrier
6. After receiving your return and inspected it, We will send you the replacement or process the refund within 1-5 business days.

Return Window:

• All returns are accepted within 30 days after the delivery of your purchase.
• The buyer is responsible for paying the return shipping cost unless there was a mistake from our store.
• The buyers have 5 business days to drop off the package at the shipping carrier to be returned to us; including all the working parts or broken parts.

Refund Method:

• We will issue the refund back to the original method of payment which is used to place the order.
• The refund will processed within 1-5 business days

Responsibility for Return Shipping Cost:

• The Buyer is responsible for paying the return shipping cost unless there was a mistake from our store.

Payment, Pricing & Promotions

You can pay for your order using: PayPal, Visa, MasterCard, or American Express. We have offers and promotions for different types of products though out the year, it is up to 60% off. Please, check our newsletters and the website for the promo codes and coupons. All offers and promotions are only valid online at seifelden.com and cannot be used with other offers, discounts or promo codes. Offers cannot be applied to past purchases. Seifelden.com reserves the right to add, remove or modify items on this promotion without prior notice.* other restrictions may apply.

24/7 Phone Support +1 303 416 5577
email: sales@seifelden.com

Our customer services representatives are ready to answer your call 24/7 by calling +1 303 416 5577. We have highly qualified representatives to help you enjoy your experience at seifelden.com, and to ensure that you get a smooth transaction. 

Live Chat Support

You can CHAT with our customer service representatives if you have any questions, order inquires, shipping information inquiries, or to ask about your return or refund status. The CHAT support is from 8:00AM - 5:00PM MST MON-FRI.