What we guarantee
If you use our model finder or scanner and buy a memory or storage part that we list as compatible with your specific computer, we guarantee that it will:
- Physically fit the slot or bay (correct form factor and interface).
- Be the right type and generation your system supports (e.g. DDR4 vs DDR5, NVMe vs SATA).
- Be recognised by your machine when installed correctly.
If a guaranteed-compatible part fails any of these, we’ll arrange a free exchange or a full refund of the item — including return shipping. See Returns & Refunds for how that works.
How to make sure you're covered
- Buy through your model’s page. Start from Find your computer or the scanner so the part is tied to your exact system.
- Keep your order confirmation — it records the model you matched against.
- Install the part following the instructions (or ask us first if you are unsure).
What it doesn't cover
The guarantee is about compatibility, not damage or change of mind. It doesn’t cover:
- Physical damage from installation (bent pins, static, forcing a module the wrong way).
- Parts bought without matching them to a specific model (generic catalog purchases still have normal returns, just not the fit guarantee).
- A system limit you chose to ignore — e.g. installing more than the board’s maximum after we flagged it.
- Ordinary change-of-mind returns, which are covered by our standard returns policy instead.
Think a matched part doesn't fit?
Don’t send it back yet — email support@seifelden.com with your order number. Nine times out of ten it’s a quick BIOS or seating fix, and if it isn’t, we’ll sort a free exchange or refund straight away.
